Shipping policy
Studio-Kin is shipping from the UK. SHIPPING COSTS and any Import duties and taxes ARE NON-REFUNDABLE:
UK & IRELAND
Free shipping for orders over £300
STANDARD - DHL
£9 (1-3 business days in transit)
EXPRESS - DHL
£15 (1-2 business days in transit)
- EUROPEAN DELIVERY
Free shipping for orders over £300 - Import duties and taxes ARE NON-REFUNDABLE:
STANDARD - DHL
£15 (1-3 business days in transit)
EXPRESS - DHL
£20 (1-2 business days in transit)
Custom taxes are calculated at checkout and paid upfront on arrival.
You will not be charged any extra fees after placing your order and upon arrival.
IMPORT & DUTIES
Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery.
These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.
If the recipient refuses delivery of their order for any reason, your package will be considered abandoned and disposed of by the shipping carrier and your order will not eligible for a refund.
Any import and export VAT & duties that are charged on return packages are the responsibility of the customer and will be deducted from your refund.
For UK customers, you can possibly be refunded for these charges by your government by calling the following number 0300 322 9434
For further information, please contact customer service at sales@studio-kin.co.uk
RECIPIENT RESPONSIBILITY
We are not responsible for packages that may become lost in transit. Locating the package is the recipient's responsibility. We will, however, do everything we can to assist you.
We ask that you ship to a secure delivery address, and preferably one where someone is available to receive your package directly.
It is the customer's responsibility to locate their package if they have entered an incorrect shipping address.
Please note, that if your order is returned to us, you will be responsible for an RTS fee and any reshipment costs.
If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and RTS fees.
For further information, please contact us at sales@studio-kin.co.uk